Terms of Service
thegamersdreams.com is operated by BIOTYM s.r.o with the registered address Pod Glavicou 7121/14 Bratislava – mestska cast Ruzinov, 821 09, Slovakia, under the laws of Slovakia, registration Number is 52 906 621.
The value of your gift card can be redeemed with a supplier, you are bound by their Terms and Conditions.
All gift card are valid for a period as described with the supplier, you are bound by their Terms and Conditions.
Each Gift Card shall automatically expire, without prior notice given by us, on the last day of the second (2nd) year from the day when that Gift Card was first purchased or such other timeframe as we may determine unless it is stated differently under each product.
Your credit card will be instantly debited on delivery of the gift card pin.
In cases where your gift card is lost or stolen, BIOTYM s.r.o is unable to replace or reimburse the remaining balance on a card. BIOTYM s.r.o cannot be held responsible for the any balance lost on a gift card as a result of theft or fraud.
These conditions are governed by and construed in accordance with the laws of Slovakia. You agree, as we do, to submit to the non-exclusive jurisdiction of the Slovak courts.
Return and Exchange Policy
BIOTYM s.r.o are happy to refund a gift card within 30 days of purchase. Once you or your recipient has redeemed your gift card with a supplier you are bound by their Terms and Conditions. Please make yourself aware of these at the time of purchase. All refunds will be made to the person who purchased the gift voucher, directly to the card used to make the purchase. Refunds generally take between 5 to 10 working days to appear in the customer's account used for purchase. To request a refund please contact our friendly customer service team at [email protected]. If it's more than 30 days since you placed your order, we are more than happy to exchange your gift card for any other gift card on the website, up to the value of your current gift voucher. Please note that some products may be not refundable.We offer refunds on a discretionary basis, and each refund request is looked at individually. We do our best to provide a refund where possible, but please note that games that have been played or keys that have been redeemed are ineligible for a refund. Refund requests have to be submitted within 7 days of the delivery of the key by the Vendor to the Purchaser or Customer. Please contact support team for further information.
Sign up and receive a 10% discount
Sign up and receive a 10% discount off your first order. Maximum savings limited to 20 EUR. Valid on first purchase. You need to register and make order within 3 months after you sign up in order to receive your 10% at the checkout.
SECURITY AND PRIVACY
We use internet standard encryption technology to scramble your data when you transmit it to us. This process is known as SSL (secure sockets layer) and provides you with the maximum practicable level of security. To check that you are in a secure area of our site look at the bottom of your browser and you will see a closed padlock or an unbroken key. Your security and peace of mind are of the utmost importance to us and we are constantly striving to safeguard them.
By placing an order with us and/or giving data to us you confirm that you are over the age of 18 and that you understand and agree that the information you provide will be held on our database. BIOTYM s.r.o shall be the data controller for the purposes of data protection legislation The information you provide will be used by us and any necessary third parties to provide you with the products and services you request.
We may communicate with you where there is a legitimate business interest to do so. This will include sending you: 1. operational communications - for example for customer care purposes or to keep you updated about the progress of your order, when it will be delivered and thereafter any changes to the products and services ordered; and 2. marketing communications – for example to keep you informed about our or carefully selected third party products and services, offers, promotions, prize draws, and competitions etc. Our communications may be sent by email, telephone (including SMS), via social media platforms (i.e. Facebook/Twitter/Instagram etc.), post, fax and/or any other appropriate means including new technology. Unless you “opt-out” of our marketing communications, by providing us with your contact details you agree to receive our marketing communications. We never make your personal details available to third party companies for their purposes alone.
We may track our emails by including a tiny image file, known as a tracking pixel/beacon/cookie, within certain emails that we send to you. We track our emails to help us improve the performance of our email campaigns and to help ensure that our emails have been read by you and/or are of interest to you. Tracking our emails in this way may enable us to gather the following personal data from your device (this list is not exhaustive): confirmation that you opened our email; when you opened our email; how many times you opened our email; from which server you opened our email, including the server's IP address (and therefore location); which type of device, operating system and/or software you used to open the email; which link(s) to our website(s) you clicked within the email; and when combined with Google Analytics data, certain activity you subsequently carry out on our website(s). By using our website or otherwise submitting your email address to us, you agree to us tracking our emails, as detailed above. If you do not want us to track our marketing emails you should “opt-out” of our marketing communications, as detailed directly below.
'OPTING-OUT' OF MARKETING COMMUNICATIONS
When you first provide us with your personal data, you will be provided the option to “opt -out” of marketing communications. After that, each marketing communication that you receive will include instructions on how you can “opt-out” of future marketing communications. Accordingly, if you want to “opt-out” of future marketing communications please follow those instructions. Otherwise you can “opt-out” of future marketing communications at any time by contacting us using the contact details shown on our website.
PERSONAL DATA BELONGING TO OTHERS
The following information is provided in accordance with Article 13 of the General Data Protection Regulations 2016 (“GDPRs”). The identity of your data controller is BIOTYM s.r.o. Your personal data will be processed internally by BIOTYM s.r.o company in order to enable us to deliver the products and services you have purchased from us. Your personal data may also be processed by carefully selected third parties (acting as our data processors) so that they can provide us with their products and services which, in turn, enables us to deliver our products and services to you. We intend to process your personal data where there is a legitimate business interest to do so. This may involve sending you communications, as detailed within the above section headed “communications” as well as for one or more of the following non-exhaustive reasons: A. to provide you with the products and services you have ordered, including from third parties; B. to provide you with information about other products and services that either we or carefully selected third parties offer, which are similar to those that you have purchased or enquired about; C. to notify you about changes to our products and services; D. to improve the performance of our products and services or our website (including search engine optimization); or E. to carry out market research, business analysis and to collate management information. The personal data that we (including any of our subsidiaries companies) collect from you may be transferred, processed and/or stored outside of the European Economic Area (“EEA”). This may take place by ourselves or one of our sub-contractors or suppliers in accordance with all applicable data protection law. By using our website or otherwise submitting personal information to us, you agree to this transfer, storing or processing and acknowledge that this may mean that your personal information may not be protected to standards similar to those in the EEA. Your personal data will be processed by us for a period consistent with the GDPRs, and for no longer than is necessary. You have the right to request from us access to and rectification or erasure of personal data or restriction of processing concerning your personal data or to object to processing as well as the right to data portability, details are set out below. You may withdraw your consent for us to process your personal data at any time. However, if we need to process your personal data to deliver a product or service to you then we may have to stop providing such product or service to you. You have the right to complain to the UK's Information Commissioners Office. The provision of personal data by you is a contractual requirement in order for us to deliver a product or service to you.
YOUR RIGHTS UNDER THE GDPR
If your personal data is transferred, processed and/or stored outside of the EEA you have the right to be informed of the appropriate safeguards relating to the transfer. Please note that your rights under the GDPR are set out below:
Right to rectification You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you, in accordance with the GDPRs. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
Right to erasure ('right to be forgotten') You have the right to obtain from us the erasure of personal data concerning you without undue delay, in accordance with the GDPRs. This shall not apply to the extent that processing is necessary; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims. If you exercise your right to erasure, you understand, agree and acknowledge that we may be unable to deliver some or all of the products and services that you have ordered and/or enquired about.
Right to restriction of processing You have the right to obtain from us the restriction of processing, in accordance with the GDPRs. Where processing has been so restricted such personal data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a European Member State. If you exercise your right to restriction of processing, you understand, agree and acknowledge that we may be unable to deliver some or all of the products and services that you have ordered and/or enquired about.
Right to data portability You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another without hindrance from us where: a) the processing is based on consent pursuant to Article 6(1)(a) or Article 9(2)(a) or on a contract pursuant Article 6(1)(b); and b) the processing is carried out by automated means.
Right to object You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data, in accordance with the GDPRs. In such circumstances we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. If you exercise your right to object, you understand, agree and acknowledge that we may be unable to deliver some or all of the products and services that you have ordered and/or enquired about. We shall provide a copy of the personal data undergoing processing. For any further copies requested by you, we may charge a reasonable fee based on administrative costs. Where you make the request by electronic means, and unless otherwise requested by you, the information shall be provided in a commonly used electronic form.
We may vary this policy at any time and any variations that we make will be displayed on this page by uploading an updated version of the policy. You should check this page frequently for any variations and you agree that this is an appropriate method to vary this policy.
To place an Order, Customer must:
- select the product(s) desired,
- select the desired amount/value,
- enter a valid email address for delivery of the product activation code,
- confirm the order details,
- submit payment.
Once the Order details are confirmed and payment is received by BIOTYM s.r.o the Order is deemed to be final. Upon the finalization of an Order, BIOTYM s.r.o shall deliver the voucher necessary for Customer to use/activate the product(s) in the Order.
Any time after receipt of an Order, BIOTYM s.r.o may, in its sole discretion, accept or decline all or part of the Order or any future Orders. In the event that BIOTYM s.r.o makes a change to or cancels an Order, BIOTYM s.r.o will attempt to notify Customer by contacting the email and/or billing address/phone number provided at the time the Order was made. Customer may not purchase BIOTYM s.r.o's products for resale purposes.
Customer is solely responsible for ensuring that all information submitted in connection with an Order is complete and accurate. BIOTYM s.r.o shall not be liable for any failure to process or deliver an Order as a result of the provision of incorrect or incomplete information by the Customer.
In the event that the card or other payment option designated by the Customer cannot be verified is invalid or is otherwise unacceptable, BIOTYM s.r.o may immediately suspend the delivery of or cancel the Order.
Once an Order is initialized BIOTYM s.r.o shall deliver to the Customer the activation code(s) necessary for Customer to use/activate the product(s) in that Order. Delivery of the product(s) will be completed the moment the product(s) is made available to Customer. The product(s) / service is deemed accepted, if the voucher code has been delivered to the customer.
Upon Customer's first use/activation of the product and/or activation code(s) received, such use may be subject to the terms and conditions of a third party.
Customer agrees to provide only true, accurate, current and complete information.
Customer agrees to accept responsibility for all activities that occur under their Account. if any, and agrees not to sell, transfer or assign their Account or any rights associated with such Account.
Customer is responsible for maintaining the confidentiality of their password, if any, and for restricting access to Customer's computer(s) so that others may not access the password protected portions of the website using Customer's Account.
BIOTYM s.r.o is not under any obligation to verify the actual identity or authority of any person using Customer's Account. BIOTYM s.r.o reserves the right, in its sole discretion and without notice to Customer, to suspend or terminate Customer's Account or to restrict Customer's access to all or part of the website for any reason.
BIOTYM s.r.o endeavors to provide complete, accurate, up-to-date information on its website. Unfortunately, despite those efforts, human or technological errors may occur.
This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to product descriptions, pricing, and availability, and some information may not be complete, accurate or current.
BIOTYM s.r.o reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed.
To the maximum extent permitted by applicable law, BIOTYM s.r.o, its licensors, third party suppliers, and affiliates hereby disclaim all warranties, conditions, claims or representations with respect to the BIOTYM s.r.o products and/or services whether express, implied or statutory or otherwise, including, but not limited to implied warranties or conditions of merchantability, quality, compatibility or of fitness for a particular purpose. No advice or information, whether oral or written, obtained from BIOTYM s.r.o or else where will create any warranty or condition not expressly stated in these terms.
Customer must report any purported errors or defects in the products within thirty (30) days after delivery. Once BIOTYM s.r.o has confirmed the existence of such errors or defects in the product(s) that prevented Customer from using the product(s) in whole or in part and BIOTYM s.r.o has provided Customer with notice of such determination, BIOTYM s.r.o will provide Customer with an appropriate replacement product(s) or refund within 30 (thirty) business days.
However, any such errors or defects encountered in the use of the products that arise out of user errors or inexpert use on the part of Customer shall be at Customer's own risk and expense and BIOTYM s.r.o shall not be obligated to provide any remedy.
The sole and exclusive remedy for alleged errors or any defect in the products is the delivery of a replacement product, in BIOTYM s.r.o's sole discretion, at no costs for customer.
All intellectual property rights, e.g., patents, copyrights, trademarks, designs, sites, know-how and all proprietary and/or commercial rights and trade secret rights, tools, documentations, etc., in relation to the website, products, and/or services, including modification thereto, delivered and/or used by BIOTYM s.r.o, are owned by BIOTYM s.r.o or its licensor(s). No transfer or other grant of rights is given to Customer, unless explicitly stated in writing.
Customer is not entitled to use any of the BIOTYM s.r.o trademarks or trade dress without our prior written permission. Trademarks or trade dress include the BIOTYM s.r.o name and logos, and other graphics, logos, page headers, button icons, scripts, and service names of BIOTYM s.r.o's products, services, and programs. Any other trademarks that appear on BIOTYM s.r.o's websites are the property of their owners, who may or may not be affiliated with, connected to, or sponsored by BIOTYM s.r.o or its affiliates
Any use of any content included on the website for purposes other than for the (potential) purchase of products by Customer, including linking or framing to this website, are strictly prohibited unless Customer first obtains BIOTYM s.r.o's prior written consent
Customer agrees and warrants that all of its users agrees as well, not to:
- copy, modify, translate, or reverse engineer any portion of the website and/or services;
- use any robot, spider, other automated device, or manual process to monitor or copy the website and/or services, or parts thereof;
- reformat or frame any portion of the website and/or services;
- interfere with the access of any other users of the website and/or services to it;
- transmit any viruses, worms, defects, Trojan horses or other items of a destructive nature through the website and/or services; (vi) use the website and/or services to violate the security of any computer network, crack passwords or security encryption codes; or
- use any device, software or routine that interferes with the proper working of the website and/or services.
Violations of system or network security may result in civil or criminal liability. BIOTYM s.r.o reserves the right to investigate occurrences and prosecute any user or users who are involved in such violations. Customers are prohibited from violating or attempting to violate the security of the website, including, without limitation, the following:
Accessing data not intended for Customer or logging on to a server or account, which Customer is not authorized to access;
Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization (or succeeding in such an attempt); Attempting to interfere or interfering with the operation of the website, BIOTYM s.r.o's provision of services to any other visitors to the website, BIOTYM s.r.o's hosting provider or network, including, without limitation, via means of submitting a virus to the website, overloading, “flooding”, “mailbombing” or “crashing” the website; and Forging any TCP/IP packet header or any part of the header information in any e-mail or transmission to the website.
BIOTYM s.r.o, in its sole discretion, may implement technical measures aimed at protecting the website, products, and/or services, and Customer is prohibited from attempting to remove or circumvent such protections.
Customer shall not be permitted to affix any other trademark to the products, or to remove any copyright, trademark or other proprietary rights notices on same, or to use the relevant mark in any other way, or to register it in Customer's own name, and specifically the Customer shall not be permitted to register any copyright or patent involving based upon, or for any of the products and/or services.
If and when requested by BIOTYM s.r.o, the Customer shall provide all cooperation and information that BIOTYM s.r.o may reasonably request to fulfill any of its obligations towards Customer.
Customer shall timely provide BIOTYM s.r.o with all details and information required by BIOTYM s.r.o for the delivery of the product(s) set forth in the Order. Any Order for a certain product or service will end after delivery of such product or service. The Customer cannot terminate an Order for convenience.
If Customer believes that BIOTYM s.r.o has failed to perform under an Order, it must notify BIOTYM s.r.o in writing and allow thirty (30) days for BIOTYM s.r.o to cure if it has failed to perform.
If Customer fails to make payment of any amount due or Customer otherwise fails to perform its obligations under the Order or Agreement, or if BIOTYM s.r.o reasonably expects that Customer will not fulfill its obligations, BIOTYM s.r.o may in its sole and absolute discretion suspend performance under the Order and/or terminate the Order, with immediate effect, without being liable for any damages to Customer.
Notwithstanding the above and without any obligation to return any service fee or prepaid expenses, BIOTYM s.r.o may terminate its relationship with Customer, or may terminate or suspend BIOTYM s.r.o's delivery of products and/or services at any time, or terminate or suspend Customer's use of the website and/or services at any time:
- if Customer is in breach of the Order and or these Terms;
- if BIOTYM s.r.o reasonably suspects that Customer is using website, products and/or services to breach the law or violate third party rights;
- if BIOTYM s.r.o reasonably suspects that Customer is using website, products and/or services fraudulently, or that products and/or services provided to Customer are being used by a third party fraudulently;
- for a force majeure event that continues for more than sixty (60) days upon notice;
- if Customer fails to pay any amounts due to BIOTYM s.r.o
- if required due to change in laws/regulation by a regulator or authority with a lawful mandate, or by any of BIOTYM s.r.o's partners;
- in respect to a particular BIOTYM s.r.o product, and/or service, upon thirty (30) days' notice if BIOTYM s.r.o decides to cease offering that product and/or service; and/or
- Customer is in violation of any applicable laws or regulations.
BIOTYM s.r.o disclaims any and all responsibility or liability in relation to BIOTYM s.r.o's website, products, and/or services.
Neither BIOTYM s.r.o nor its officers or affiliates may be held liable whether in contract, warranty , (including negligence), or any other form of liability for any claim, damage, or loss, (and customer hereby waives any and all such claims or causes of action), arising from or relating to such website, products, and/or services.
In no event shall BIOTYM s.r.o, its affiliates or its licensors be liable, however caused and whether arising under contract, warranty, (including negligence), product liability or any other form of liability, for any indirect, incidental, special, punitive or consequential damages.
Notwithstanding anything else in this agreement to the contrary, BIOTYM s.r.o's aggregate liability for all claims of any kind shall not exceed the total paid by customer for the products and/or services in connection to which the damaging event occurred.
The limitations on BIOTYM s.r.o's liability above shall apply whether or not BIOTYM s.r.o, its employees, licensors or its affiliates have been advised of the possibility of such losses or damages arising
Returns & Refunds Policy
We are happy to refund a gift card within 30 days of purchase as long as the gift card is unused.
The refund period starts from the purchase date.
As long as the product has not been delivered, return is possible at any time.
Once you or your recipient has redeemed your gift card with a supplier you are bound by their Terms and Conditions. Please make yourself aware of these at the time of purchase.
All refunds will be made to the person who purchased the gift voucher, directly to the card used to make the purchase.
Refunds generally take between 5 to 10 working days to appear in the customer’s account used for purchase.
To request a refund please contact our friendly customer service team at [email protected].
If it's more than 30 days since you placed your order, we are more than happy to exchange your gift card for any other gift card on the website, up to the value of your current gift voucher.
We offer refunds on a discretionary basis, and each refund request is looked at individually. We do our best to provide a refund where possible, but please note that games that have been played or keys that have been redeemed are ineligible for a refund. Refund requests have to be submitted within 7 days of the delivery of the key by the Vendor to the Purchaser or Customer.
Please note that some products may be not refundable. Please contact support team for further information.
Will my card work in my country?
When will I receive my gift card?
My gift card isn't working?
- Make sure you are entering the code correctly, especially O and 0, B and 8, also S and 5.
- Check and verify that you are redeeming the card in the correct place. IE: redeeming iTunes cards on the iTunes store
- Double check your account balance by logging out and then logging back in.
- Contact the gift card's online support to make sure there is not a hold or issue with your account.
If you are still having trouble after checking all of these steps, please send us a screenshot of the error you are getting when you input the code so we can try to assist you.